top of page

Frequently Asked Questions

Welcome to our FAQ section! We've compiled a list of commonly asked questions and their answers to help you navigate your Zoology experience. Whether you're curious about our exhibits, planning a visit, or just looking to learn more, we hope these answers provide the clarity you're seeking. If you don't find what you're looking for here, please feel free to reach out. Our goal is to ensure every visitor feels informed and excited about their time with us.

Portrait female customer looking at bearded dragon close up in petshop.jpg

  • Do I have to buy tickets online?

    •   Tickets can be purchased at the door. Online purchase is not mandatory.

​

  • I got an email about mailed tickets after purchasing online. Do I wait for them? 

    •   No. This email is a technical glitch. Tickets are instantly available at the front desk once your online purchase is finalized. We don’t actually mail tickets.

​

  • Do you offer a first responder discount?

    •   Yes. It extends to military, police, fire, ambulance, medical, and security staff.

Admission & Tickets:

  • What's the best time to visit?

    •   Within the first 30 minutes of opening, you can see staff attending to animals. Some find it intriguing, but it might reduce tour availability. Visit later if you prioritize learning from every ambassador.

​

  • Should I call ahead if I have a group of ten or more?​

    • Yes, we highly encourage you to call ahead if your group has ten or more people. This allows us to allocate the appropriate staff to ensure your group has the best possible experience. With advance notice, we can better prepare for your arrival and organize tours or activities that cater specifically to your group's interests and needs. Please contact us before your visit so we can make your time at Zoology as enjoyable and educational as possible.​

Visiting Tips:

  • Is the zoo closed on public holidays?  

    •   Yes.

​​

  • Can visitors feed or pet the animals?

    •   No feeding is allowed. However, you can pet and hold several animal ambassadors. Check our exhibits page for specifics.

​​

  • Are service animals allowed?

    •   No service animals are permitted inside the zoo. Some of our animals are unfamiliar with and afraid of them.

​​

  • Do you offer behind-the-scenes tours or private animal encounters? 

    •   Not currently.

​​

  • Do you host birthday parties or private events? 

    •   Not at the moment.

​​

  • When are the live animal shows?

    •   Animal interactions and handling happen throughout the day.

​​

  • Do you serve food and drinks?  

    •   No, not at this time.

​​

  • Do you provide lockers or storage?  

    •   Not at the moment.

​​

  • Are wheelchairs or strollers available for rent?  

    •   Not currently.

​​

  • Are there benches throughout the zoo?  

    •   Not at this moment.

Facilities & Services:

  • Can I take pictures?  

    •   Absolutely!

​​

  • Can I bring outside food or drinks?  

    •  No.

​​

  • What's the smoking/vaping policy?

    •   Vaping and smoking are strictly prohibited.

Policies:

  • How does the zoo contribute to conservation?

    •   Our mission emphasizes conservation through education. We aim to overcome fear towards local species and shed light on habitat destruction. We're also breeding several species and plan to reintroduce them to their native habitats.

​​

  • Do you offer educational programs for groups or schools?  

    •   Not currently, but groups and schools are welcome to visit.

​​

​​

  • Are you AZA-accredited or seeking such accreditation?

    •   No. Our focus is on collaborations with the DNR and local wildlife rehab. AZA accreditation would limit our operations in this regard.

Conservation:

  • Do you have any special events or night-time programs?

    •   Check our events page for current and upcoming events and programs.​

​

  • Can birthdays be celebrated at the zoo?  

    •   Birthday visits are welcome, but we currently lack dedicated birthday spaces. We plan to offer this in the future.

Events:

  • Is the zoo disability-friendly?

    •   We're wheelchair accessible and provide tactile experiences for those with visual impairments. However, our current setting might not be ideal for those with hearing impairments or sensory sensitivities. Our staff strives to cater to all needs to the best of our capabilities.

​​

  • Do you have accessible parking and restrooms?

    •   Yes, ample parking and accessible restrooms are available.

Accessibility:

  • Can I volunteer at the zoo? 

    •   Not currently.

​​

  • How do you ensure animal well-being? 

    •   At Zoology, the well-being of our animals is our top priority. We have established comprehensive care protocols in collaboration with experienced veterinarians. Dr. Henry Reinart from Pickle Street Vet provides regular on-site veterinary care, ensuring that all animals receive the best medical attention. Additionally, specialized care is referred to Dr. Harland Renshaw Jr. at Animal Clinic Inc. in Grand Rapids, ensuring that our animals benefit from expert medical services for any specific health needs. This dual approach ensures that our animal ambassadors are healthy, happy, and thriving.

​​

  • What if I lost an item during my visit?

    •   We diligently clean our public areas every day. Any items found during these cleanings are held on-site for 30 days. If you have lost something, you can also call us to inquire about any lost property.

General:

bottom of page